{"id":5161,"date":"2025-07-30T17:01:00","date_gmt":"2025-07-30T22:01:00","guid":{"rendered":"https:\/\/conociendojaen.pe\/travel\/?page_id=5161"},"modified":"2025-08-14T17:28:24","modified_gmt":"2025-08-14T22:28:24","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/conociendojaen.pe\/travel\/libro-de-reclamaciones\/","title":{"rendered":"LIBRO DE RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5161\" class=\"elementor elementor-5161\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a63b4c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a63b4c9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fdbfde\" data-id=\"1fdbfde\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f64a83 --secondaryFontFamily elementor-widget elementor-widget-heading\" data-id=\"9f64a83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">LIBRO DE RECLAMACIONES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4fada9c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fada9c3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bf14d3f\" data-id=\"2bf14d3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fc4377b travel-monster-section-header left elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc4377b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5c1787f8\" data-id=\"5c1787f8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16caaba3 --secondaryFontFamily elementor-widget elementor-widget-heading\" data-id=\"16caaba3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones de<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b34bb elementor-widget elementor-widget-heading\" data-id=\"13b34bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conociendo Ja\u00e9n Travel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dc8055b elementor-widget elementor-widget-text-editor\" data-id=\"1dc8055b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Como medida de protecci\u00f3n al consumidor, INDECOPI ha emitido el DECRETO SUPREMO N\u00ba 006-2014-PCM el cual indica que empresas como la nuestra debe dar facilidad para que nuestros clientes puedan presentar su reclamo de manera virtual.&nbsp;<\/p>\n<p>Por nuestra parte, <strong>CONOCIENDO JA\u00c9N TRAVEL<\/strong> mantiene la firme decisi\u00f3n de solucionar al 100% los reclamos presentados en el menor tiempo posible.&nbsp;<\/p><p><span style=\"color: rgb(34, 34, 34); font-size: 15px;\">El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30)d\u00edas calendarios, pudiendo ampliar el plazo hasta treinta(30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9a3ac elementor-widget elementor-widget-image\" data-id=\"6f9a3ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"315\" height=\"199\" src=\"https:\/\/conociendojaen.pe\/travel\/wp-content\/uploads\/2025\/07\/libro-de-reclamaciones.png\" class=\"attachment-large size-large wp-image-5163\" alt=\"LIBRO DE RECLAMACIONES\" srcset=\"https:\/\/conociendojaen.pe\/travel\/wp-content\/uploads\/2025\/07\/libro-de-reclamaciones.png 315w, https:\/\/conociendojaen.pe\/travel\/wp-content\/uploads\/2025\/07\/libro-de-reclamaciones-300x190.png 300w\" sizes=\"(max-width: 315px) 100vw, 315px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4ec6f145\" data-id=\"4ec6f145\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dc7d55a --secondaryFontFamily elementor-widget elementor-widget-heading\" data-id=\"dc7d55a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Datos de la Persona que presenta el Reclamo:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c77d7 elementor-widget elementor-widget-shortcode\" data-id=\"53c77d7\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5206-o1\" lang=\"es-PE\" dir=\"ltr\" data-wpcf7-id=\"5206\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/travel\/wp-json\/wp\/v2\/pages\/5161#wpcf7-f5206-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5206\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_PE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5206-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Nombre y Apellidos<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> DNI o Pasaporte<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dni\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"dni\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label> Correo Electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Celular<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"celular\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"celular\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label> Direcci\u00f3n<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><br \/>\n<\/label>\n<\/p>\n<p><label> Detalles del reclamo:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"problema\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"problema\"><option value=\"\">Seleccionar<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Nombre del servicio \/ Orden de compra<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"queja\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"queja\" \/><\/span><\/label>\n<\/p>\n<p><label> Detalle del Problema<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"detalle\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Pedido<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"pedido\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49c86a76 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"49c86a76\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61fadcb1\" data-id=\"61fadcb1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50973569 elementor-widget__width-auto elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"50973569\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"162\" height=\"195\" src=\"https:\/\/conociendojaen.pe\/travel\/wp-content\/uploads\/2022\/09\/decoration-1.png\" class=\"attachment-large size-large wp-image-3545\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>About Travel Nomad Wholesome Travel Experiences A new journey begin here within, find a destination that suits you and start travelling. We offer best travel packages. As the travel market grows further in India so does issues of security and safety of foreigners travelling to India every year. Though government is doing its bit, there [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5161","page","type-page","status-publish","hentry","travel-monster-post","no-post-thumbnail","latest_post"],"_links":{"self":[{"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/pages\/5161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/comments?post=5161"}],"version-history":[{"count":28,"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/pages\/5161\/revisions"}],"predecessor-version":[{"id":5224,"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/pages\/5161\/revisions\/5224"}],"wp:attachment":[{"href":"https:\/\/conociendojaen.pe\/travel\/wp-json\/wp\/v2\/media?parent=5161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}